She had no English, we had no Spanish—we were
all frustrated in this interaction. While most days we have at least one staff
person who speaks Spanish on duty, today we did not. My Spanish is limited, no
matter how hard I try to improve upon it. I actually provide comic relief to my
Latino clients on a regular basis!
At any rate, back to the story….our
client needed help with her electric bill—her power had been turned off and
between us, her, the power company—the communication was garbled at best. I resorted to looking for a client who could
help with translation and found one right away. This client was a longtime
client who had come in with a friend to help her sign up for assistance. She immediately
responded to my request for help and sat down next to the client needing energy
help, and started translating for us.
Thanks to this client, we were able to
help get the lights back on for this family. But the story doesn’t stop there—our
translator and her friend took this Latina client under their wing, offering her
a ride to the Power Company and then home with the goods she received from Hope
House that day. A friendship was born—a circle of sharing was formed.
This is the gift we did not anticipate
when we started Hope House 15 years ago (15 years—can you believe it!?). The
gift of community that is the Hope House experience has no measurable outcomes
to show grantors and donors, but the gift is very real to those who feel left
out of the world sometimes. This is a place of belonging and acceptance where
those who are marginalized out there find peace.
I think this was the gift God meant for Hope
House to be all along!
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